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I have a rather strange issue: Muting the microphone doesn't actually mute it.

In the Microphone Settings panel I see it as being muted (graphically), my keyboard button that mutes it also lights up, however it still picks up sounds.

I'm on a laptop with an internal Realtek HD Audio soundcard and latest drivers running on Windows 8.1.

Any clue why Windows thinks it's muted and how to actually mute it?
Disabling it from the sound panel will work, but that's a bit extreme.

Stevoisiak
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Francisc
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2 Answers2

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Things to try :

  • Ensure that the Mic is connected to the right port (pink colored)
  • Run the Microsoft sound troubleshooter
  • Check Windows Update, optional section, for any driver updates
  • If no updates were found, check the computer manufacturer's support website for driver updates to the audio device and to the chipset
  • If the computer came pre-installed with a sound studio, check also for updates
  • Check also for a BIOS update (to install with very great caution)

If nothing works, let us know the computer model, sound card model and driver details.

harrymc
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Do ensure that you have connected the sound card to the microphone. You wouldn't want to waste all your effort on just one small mistake! It is quite troublesome to open a laptop, but it may be worth it.

Check the Realtek website here to see if you need to update drivers. Also, try to see if there is any option to actually update the software/firmware of the sound card, it could fix some bugs, including this (if it is actually a bug).

If this does not work, try getting a new sound card. I do know this costs money, but it may help to solve the problem, especially if this sound card is old.

Alright, that's all I can think of. Good luck and hope you find the solution!

Brick
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