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I'm trying to install Protector Suite on a users Dell Laptop and it is telling me I have a finger print reader already installed. I'm going to guess it is something that comes preinstalled but none of the programs say anything about Biometric or Fingerprint reading. Anyone have any ideas which software it can be?

My guesses: Intel Identity Protection, Dell Data Protection, Trend Micro CSA, Blackberry software, or Dell Drivers package

I don't want to just start uninstalling things, and when I've looked up each of my likely suspects they don't say anything about Biometrics.

Thoughts?

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JohnSmith
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1 Answers1

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I see nothing in the list.

I would download this tool, (even though no longer supported by Microsoft) and run it. You will see a list of installed programs: Find the one from UPEK (hopefully it will be there), highlight it, and click "Remove". Then try your install again.

http://majorgeeks.com/download.php?det=4459

http://en.wikipedia.org/wiki/Windows_Installer_CleanUp_Utility (good screenshot)

KCotreau
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