Surface Laptop 2 with BitLocker, cannot login normally
- Device : Surface Laptop 2
- OS : Windows 10 20H2 ( attempted upgrade to 21H1)
- Upgrade Fail cause: Battery died before updating fully
- Possible Repercussions : User Profile Corrupted , Windows Corruption or full Disk Corruption
A year ago I was tasked with fixing this Surface Laptop 2. I was told that it had powered down during an update and now you cannot login with your PIN.
I did my Diagnosis which you can find in the OneNote
If you cannot access the OneDrive I'll write a TLDR:
- Windows Hello face recognition is not working, neither is the correct password being registered
- You cannot boot into safe mode by any of the methods listed by MSFT
- I have tried every
diskpartand thenattributes disk clear readonly,regedit( write protection DWORD 0,Storage Policies) and even triedchkdisk. - Tried
manage-bde,repair-bdeto remove the BitLocker encryption ( throws error device is write protected. - Tried wiping the drive with Hiren PE Boot CD and all of its tools
- Tried using the admin cmd to make a user using :
net localgroup administrators User /add - Tried booting into a live Windows 10 USB and getting into control panel and removing bde.
- Recover boot options don't lead anywhere.
- Cannot Install a new version of Windows ( write protected).
- I have the BitLocker Recovery key but with that I am only able to read contents and copy them at a slow pace. However this is of little use to me as the data is not relevant now and I just want my Laptop back.
I have been on support calls with 5 different Microsoft engineers and they couldn't give me a solution. I eventually close the case with them but the laptop wasn't fixed
I have only one last resort to this problem : replace the physical SSD with a new one.
Can anyone help me getting back my laptop. Is there any chance to get it with the data too?
