I'm a Windows 10 user. I had a working GUI in 11.0 (it took forever to get it working but yes it worked) and now I don't in 12.0. I've sent money after the fork using 11.0 (ignorant to the fork) and not only can I not get that back but I can't get the 12.0 GUI to load it at all. It works in the low-graphics mode but not the regular mode. How to resolve this?
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Your funds are not gone as long as you kept your keys and know your passphrase. Have you tried running the GUI using a different computer?
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Take a bit of time and learn Debian Linux. It's simple and completely free. Runs circles around Windows 10. Crypto currencies work much better without Windows issues, including Monero.
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