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I made a transaction on ShapeShift. The transaction was successful but I never received my funds in my wallet. I’ve already talked with ShapeShift customer and they said the best thing to do is to ask you guys here get in touch with the dev team of the Monero wallet. (I’m using CLI and GUI) I transferred Bitcoin to Monero as you can see here: https://shapeshift.io/#/status/996fe4c5-7d64-40ac-bf0b-4baaaec7fb42

My Tx hash: 7eb429acae351049713f8bac3ce9e1519cc76e6181b9ab3f5285949063110747

The transaction posted to the blockchain here: https://moneroblocks.info/search/7eb429acae351049713f8bac3ce9e1519cc76e6181b9ab3f5285949063110747

Using the xmrchain I can see that my Monero was sent to an output. However, I’m seeing 0 balance in my wallet. I’m using the Monero GUI wallet (version 0.10.3.1 – beta2). I also tried using the monero CLI (version 0.10.3.1), and still 0 balance. What's wrong? Can anyone help? Thanks…

dcrew
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1 Answers1

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If you are sure that your transaction is in the block chain and your monerod is synchronize 100% type the following in the CLI wallet. This will rescan the blockchain to check your own transactions.

rescan_bc

If you are not sure if you are 100% synchronize type the following in monerod

status
Gundamlancer
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