One method to solving the general quartic entails factoring it into two quadratics, but you will need to solve an intermediate cubic. First, given,
$$x^4+Ax^3+Bx^2+Cx+D = 0$$
let $x = y+t$ for some $t$ and new variable $y$,
$$(y+t)^4+A(y+t)^3+B(y+t)^2+C(y+t)+D = 0$$
Expand and collect the variable $y$,
$$y^4+(A+4t)y^3+\dots = 0$$
Let $t = -A/4$ to get rid of its $y^3$ term to get the depressed form,
$$y^4+py^2+qy+r=0\tag{1}$$
Assume it can be factored as,
$$(y^2+ay+b)(y^2-ay+c) = y^4+(-a^2+b+c)y^2-a(b-c)y+bc = 0\tag{2}$$
Equate coefficients of $(1)$ and $(2)$,
$$\begin{aligned}
p &= -a^2+b+c\\
q &= -a(b-c)\\
r &= bc
\end{aligned}\tag3$$
Solving for $b,c$, you will end up with a cubic in $a^2$. Once you have $a,b,c$, you can then solve,
$$y^2+ay+b = 0$$
$$y^2-ay+c = 0$$
which should give you the 4 roots of $(1)$.
Tedious, yes, but at least now you know how to solve the general quartic. (Though it means first knowing how to solve the general cubic.)