If $H/N$ is characteristic in $G/N$ and $N$ is characteristic in $G$, then $H$ is characteristic in $G$, a proof could be found here or here. The notation, i.e. speaking about subgroups $H/N$ implies $N \le H$, for general subgroups we must write $HN/N$ to get a subgroup in $G/N$.
So now my question. Do you know an example of a subgroup $N \nleq H$ such that $HN/N$ is characteristic in $G/N$, $N$ is characteristic in $G$, but $H$ is not characteristic in $G$?